Data deletion
Automate the deletion of stored data you no longer need
Data deletion can be set on the instance level, for ENTERPRISE customers, and on the record-type level for INTEGRATE customers.
Data types
There are three data types, as it pertains to data deletion:
Records: This is Middle-ingested data via syncs. A record will be deleted when its "last purposeful use" date exceeds the number of days your set for data retention. A record's "last purposeful use" date is refreshed every time that record is referenced in a workflow execution or trigger execution and every time that record is updated. The date of last purposeful use and expected deletion date for each record can be viewed when reviewing records in the app connection.
While deleting a record is permanent, the record can always be retrieved again by running an ad-hoc sync
Record history: Whenever Middle sees a new record, it stores a copy of the old version of that record. This is used to assist in troubleshooting when looking at a record and its history in Middle and for tracking record changes. The date of deletion for this record type is based on the the date the version was synced by Middle.
Script execution history: Whenever Middle executes a workflow or a sync function, it stores a detailed history of the execution. This data is helpful for troubleshooting integration issues. These records are deleted when the set number of days passes from the date of storage.
Instance-wide data deletion
ENTERPRISE customers can configure instance-wide data deletion in the Settings tab at the top of the Middle application.
By default, all instances, including the INTEGRATE instance, are setup to delete records, record history, and function execution history after 30 days or one month.
Record retention overrides
For all Middle customers instance-wide record retention rules can be overridden within an account's app connection.
To configure a deletion override follow the below steps:
Go to the account
Click on the connection you want to set the override in
Next to the record type click Date retention overrides
You have the option to either disable all data deletion for that record type or you can set the number of days records will be retained without a workflow or trigger referencing the record
Click Save
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